STORE POLICY
Customer Care
At Bricks in Demand, we value our customers and are committed to providing excellent service. If you have questions, concerns, or feedback, our Customer Care team is here to help!
Contacting Customer Care
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Email Support: For assistance with orders, product inquiries, or any other questions, please reach out to us at support@bricksindemand.com. We aim to respond within 24 - 48 hours.
Frequently Asked Questions (FAQs)
Before reaching out, you may find answers to common questions in our FAQ section on our website. This section covers topics such as order tracking, shipping policies, returns, and subscription details.
Feedback and Suggestions
We welcome your feedback! If you have suggestions on how we can improve our products or services, please let us know. Your insights are valuable to us as we strive to enhance your shopping experience.
Customer Satisfaction
At Bricks in Demand, we are dedicated to your satisfaction. If you encounter any issues with your order or have concerns, please reach out to us as soon as possible. We will work with you to find a solution that meets your needs.
Privacy & Safety
At Bricks in Demand, we are committed to protecting your privacy and ensuring the security of your personal information. This section outlines how we collect, use, and safeguard your data when you interact with our website and services.
Information We Collect
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Personal Information: When you create an account, place an order, or subscribe to our services, we may collect personal information, including your name, email address, shipping address, billing information, and phone number.
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Non-Personal Information: We may also collect non-personal information about your interactions with our website, such as IP address, browser type, and pages visited. This data helps us improve our services and understand customer preferences.
How We Use Your Information
Order Processing: We use your information to process and fulfill your orders, including shipping confirmations and customer support.
Communication: Your contact information may be used to communicate with you regarding your order, promotions, and updates about our products and services.
Improvement: We may use your information to analyze trends, enhance customer experience, and develop new products or services.
Data Security
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Protecting Your Information: We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and regular security assessments.
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Payment Security: All financial transactions are processed through secure payment gateways. We do not store or process your credit card information on our servers.
Sharing Your Information
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Third-Party Services: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., shipping partners, payment processors). These parties are obligated to keep your information confidential and only use it for the purposes we specify.
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Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Your Rights
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Access and Update Information: You have the right to access, correct, or delete your personal information at any time. You can do this by logging into your account or contacting our Customer Care team.
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Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in each email. Please note that you may still receive essential communications related to your orders.
Cookies
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Use of Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and improve our services. You can choose to accept or decline cookies through your browser settings.
Changes to This Policy
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Updates: We may update this Privacy and Safety section from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically for any updates.
Wholesale Inquiries
At Bricks in Demand, we are excited to offer wholesale opportunities for retailers and businesses looking to stock our LEGO® products. We believe in building partnerships that benefit both our business and our wholesale customers.
Wholesale Opportunities
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Eligibility: Our wholesale program is designed for businesses, including retailers, online stores, and other enterprises that wish to purchase LEGO® products in bulk.
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Product Selection: We offer a variety of LEGO® sets and bricks at competitive wholesale prices, allowing you to provide your customers with high-quality products while maximizing your profit margins.
How to Inquire
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Contact Us: If you are interested in our wholesale program, please reach out to us at support@bricksindemand.com
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Information Required: To facilitate your inquiry, please provide the following information:
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Your business name and type
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Your business location
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A brief description of your business and how you plan to sell our products
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Any specific products or quantities you are interested in
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Response Time
We aim to respond to all wholesale inquiries within 2-3 business days. Our team will provide you with further details about pricing, availability, and terms.
Wholesale Terms
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Minimum Order Requirements: Please note that minimum order quantities may apply to wholesale purchases. Our team will provide you with this information during the inquiry process.
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Payment and Shipping: Payment terms and shipping costs for wholesale orders will be discussed and agreed upon prior to processing your order.
Partnership Benefits
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Exclusive Offers: As a wholesale partner, you may receive access to exclusive promotions, early releases, and special discounts.
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Support: Our team is here to support your wholesale needs, from product selection to order fulfillment.
Payment Methods
- Credit / Debit Cards